Refunds

Music

All sales of hardcopy music and music recordings are final. I do not offer change of mind returns or refunds. You may only request a refund or replacement in the event your item is faulty or broken within 30 days of purchase. All refunds and return decisions are made in line with Australian Consumer Law, and Australian Copyright Laws. 

Chargebacks
 
Requesting a chargeback or opening a PayPal/Afterpay dispute for a valid charge from Luke White Music is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

Australian Consumer Law

We offer refunds and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).
Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.
Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

Australian Consumer Law
Under the Australian Consumer Law:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled;

(A) to cancel your service with us; and
(B) to a refund for the unused portion, or to compensation for its reduced value.

(C) to request a return of a faulty product
(D) to a refund for item, or a replacement of the item at your discretion.

We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

Contact Us
If you wish to speak to me about this Policy or about any refund or replacement, please contact me at: luke.white00@gmail.com